Click My Account. Click Sign In. Type the following: The email address for your McAfee account. The password for your McAfee account. Click Log in. Under My Account , select the computer running your McAfee software.
Make a note of the subscription information that displays. If the information does not match, click Verify to sync your information.
If Verify fails, contact Customer Service. Step 3 : Renew your subscription If your subscription is going to expire within the next 30 days, or has recently expired, you can renew for another year: Go to My Account on to home.
Select the computer that requires a renewal. Click Renew in the details section. If you have a Retail or Trial service that you want to renew, contact Customer Service.
Follow the prompts and, if requested, provide your billing information. Step 4 : Check the system date and time Open the clock in your taskbar. Verify that the date and time are correct. If they are incorrect, change them to the correct settings. Log on to My Account again.
Confirm that your subscription information is correct. Launch Assistant. Try our Community Ask questions, share information, and get help from other McAfee customers. Go to Community. Need to talk to an expert? Get help for your McAfee product from a support expert.
Contact Support. Tune up your PC with our TechMaster service A paid service offering virus removal help, device and software set-up, troubleshooting and PC tune-ups. Visit TechMaster. Get Mcafee Virus Removal Services. A paid service that will eliminate all viruses, spyware and any other threats from your PC. Get Virus Removal Services. The current article is not available in. Spam detection Some versions of McAfee security also work with your email software to monitor incoming email for virus infections, phishing attempts, and unsolicited messages.
These messages are moved into a special antispam folder, and can be reviewed later and managed as required. To test this product, create a Custom Filtering Rule that blocks emails with in the subject.
Then send yourself an email that has in the subject line. The email is moved to your antispam folder and the tag [SPAM] is added to the email. After the scan runs, you see a list of out-of-date software, and have the opportunity to start an update.
Apps that update frequently are good candidates for this validation, such as Adobe apps or Java updates. Our virtual assistant leads you step by step through solutions to common issues with McAfee products. A paid service offering virus removal help, device and software set-up, troubleshooting and PC tune-ups. We've detected that JavaScript is disabled in your browser. Visual Builder applications cannot run without JavaScript. Please enable JavaScript in your browser.
Please enter value. Consumer Support Community Contact Support. Support Home. Knowledge Center. Document ID : TS Here are a few tests that you can run to make sure that your McAfee security software works correctly and protects your computer. How to confirm that virus and spam detection is working Virus detection You can use a test virus to confirm that your McAfee software detects viruses, ransomware, and other types of malware.
There are two types of test virus that you can use: Eicar. You can download Eicar. The basic testing steps are: Download either test file to your computer.
If the test file is inside a. Double-click the file to try to run it. If your McAfee software works correctly, you see an alert that the test virus was detected and quarantined. To learn how to scan your computer for viruses, watch this video: To view and subscribe to more videos, visit the official McAfee YouTube channel. NOTE: This test might be advanced for some users.
To test the Firewall, you need two computers on your home network. You also need to have a basic understanding of Windows File Sharing. Locate the line IPv4 Address and write down the number. You may have multiple McAfee programs listed. Select the entry in the list. A version number will be displayed below the name.
Windows 7 To determine which version of McAfee you are running, we need to navigate to the Programs and Features section of the Control Panel in Windows. You may have multiple programs listed. This is the correct program.
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