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It answered calls to its customers in 51 seconds on average in our latest call waiting investigation, making it the fastest supplier to put us through to a person. Overall, five firms put us through to a person in less than two minutes on average. Four firms, Boost , British Gas , Npower and Orbit Energy, kept their customers waiting more than 20 minutes, with the worst performer, Boost, scoring a median average waiting time of over 40 minutes.
A further seven firms kept customers waiting more than 10 minutes. In September and October we made 12 calls to energy companies' customer services teams at set times of the day and timed how long it took us to get through to a human.
The times are median averages. You can use the search bar, below, to quickly find the results for your energy supplier or companies you're interested in. We can help you save money on your energy bills. Use our independent free switching site, Which? Switch, to find the cheapest energy deal. Frustrated with your energy firm? Find out what thousands of energy customers think of their suppliers. Use our research to choose the best gas and electricity company for you. SI Sarah Ingrams. In this article Best and worst energy companies Interpreting the Which?
They are: Octopus Energy Pure Planet which stopped trading in October Our league table below reveals the energy winners and losers in Great Britain.
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Latest News In Which? COP Five ways to use greener energy without switching energy supplier. Failing energy companies: latest updates. Complaints handling 6. Helping customers understand and reduce energy use and 7. Compare business gas and business electricity tariffs within minutes through Utility Saving Expert. Utility Saving Expert makes it easy for you to review all the leading energy suppliers in one place. Dual Fuel. Please check your entries above are valid. Ofgem accredited Our energy comparison technology is accredited by Ofgem.
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